1. MY ORDERS
1.1. Can I track my purchase?
Yes. The most up-to-date information about your purchase and its delivery status is available under "My Orders." Additionally, you will be notified of the progress of your order via the registered email address.
1.2. Which company is responsible for delivering my purchase?
Deliveries are exclusively managed by companies selected and contracted by LINI BRAZIL (registered trademark of K1 Multimarcas Ltda.), and the Customer has no influence over this decision. Currently, we work with reputable carriers, chosen according to your location to provide the best service. We are continually analyzing other carriers to improve our shipping rates.
1.3. Can I add another product to my completed purchase?
No, once finalized, the purchase cannot be modified. To acquire an additional product, you will need to initiate a new purchase.
1.4. I have not received all the items from my order. What should I do?
Please contact our Customer Service through the form available on our website or by email at [email protected].
1.5. How can I check the availability of a product in stock?
On the website, if the shopping cart is visible at the time of checkout, it means the product is in stock.
1.6. Can I make a purchase on the website and collect the products in person?
No. When purchasing through the website, you will receive the purchased product(s) at the shipping address you provided via the delivery mechanisms offered by LINI BRAZIL. For more details, please refer to our Delivery Policy.
1.7. Can anyone receive the product I purchased?
Yes.
1.8. Is there a minimum order value?
No.
1.9. Do you offer partial deliveries?
No, deliveries will be made by purchase placed on the website, always including the total number of products purchased in that specific order.
1.10. Can I change the delivery address?
Yes, provided it is before completing the purchase on the website. After the purchase is finalized, it cannot be modified. If you have any questions, contact Customer Service via the Contact form available on the website or by email at [email protected].
1.11. How is the shipping fee calculated?
The shipping fee is calculated automatically based on the selected products and the Customer's zip code. The calculated shipping cost is displayed and visible to the Customer during checkout on the website.
1.12. Can I request part of the order to be sent to one address and another part to a different address?
No. All products purchased in a specific order will be delivered together to the same address. To send products to two different addresses, two separate purchases must be made.
1.13. Can I add or remove products from the shopping cart?
Yes, if it is before finalizing the purchase on the website. To add, click the "add" tab, and to remove, click the "trash bin" tab.
1.14. Can I resume a shopping cart?
Yes, provided the Customer is logged in (after creating an account on the website or during the shopping process) and the selected products are still available in stock. The shopping cart can be recovered, and the purchase can be finalized.
2. PAYMENT
2.1. What are the available payment methods?
Currently, the website accepts payment through the PAYPAL platform.
2.2. What should I do if payment is made twice?
You may contact Customer Service (SAC) by completing the form available under the "Contact" tab on the website. Through this channel, you can request the cancellation of the duplicate payment. After review, LINI BRAZIL. will request a refund from the card operator if applicable.
2.3. What if my payment is not approved?
You will be notified within 48 hours and will need to provide an alternative payment method. Otherwise, the purchase will be canceled.
2.4. What is the timeframe for purchase approval?
Approval is immediate for payments authorized and confirmed by the PAYPAL platform.
2.5. Can I change the card after completing the purchase?
No, this is not possible as payments are processed via the PAYPAL platform.
2.6. What are the installment payments options?
International purchases cannot be paid in installments.
2.7. Can I use a credit card issued abroad?
Only credit cards authorized by the PAYPAL platform are accepted.
2.8. What is the refund timeframe?
LINI BRAZIL will request the refund from PAYPAL within 72 hours. However, you must wait for the credit to appear on your statement, which may take up to two billing cycles, depending on PAYPAL's refund policies.
3. PRODUCTS
3.1. Can I order a product that is not for sale?
No.
3.2. Can the website offer flash sales?
Yes. You can find details about promotions in the "Promotions" section of our Terms of Use. Additionally, such promotions will always be highlighted on our website, indicating their duration and validity conditions, and will be sent via email to all registered customers who have opted to receive these notifications. Stay informed about offers outside regular business hours by signing up for notifications.
4. RETURNS AND EXCHANGES
4.1. How do I exchange a product purchased online?
To exchange or return a product purchased on the website, contact Customer Service by completing the form under the "Contact" tab on the website or by email at [email protected], following the guidelines outlined in our Return and Exchange Policy.
4.2. What is the time for exchanges or cancellations if I do not receive my order?
You have up to ten (10) calendar days from the date of receipt to request an exchange or cancellation.
4.3. What condition must the returned item be in?
The item must be in its original condition, with the tags intact, and without undergoing any washing, drying, or alterations.
4.4. How do I return an item?
To initiate your request, send an email to [email protected], including the order details (Air Waybill – AWB code), full addresses, recipient email, a description of the issue, and associated costs. Upon receipt and inspection of the returned item, you may choose a refund, an exchange, or store credit.
4.5. How is the refund processed in the case of returns?
For payments processed via PAYPAL, refunds are issued as credit to the card used during the purchase, following PAYPAL's refund policies.
4.6. What happens if the product for exchange is not available in stock?
If the product is unavailable, the purchase will be canceled, and a refund will be issued as per our Return and Exchange Policy.
4.7. Under what circumstances can my order be canceled?
Usually, orders are canceled when payment authorization is denied by PAYPAL. If you have any questions, contact Customer Service (SAC) via the form under the "Contact" tab on the website or by email at [email protected].
5. CUSTOMER REGISTRATION
5.1. How do I create an account?
You can register by clicking the registration link on the website (bottom right corner under “Register”) and completing the form. Creating an account simplifies navigation, allowing features such as wish lists and a more streamlined checkout process. If you need assistance, contact Customer Service by email or through the contact options available on our website.
5.2. How do I receive Lini Brazil offers?
You can either create an account as mentioned above or subscribe to our newsletter by entering your email in the form at the bottom right corner of the website.
