The Product Delivery Policy below is an integral part of the Terms of Use.
This period starts only after the purchase is authorized by the financial institution (bank settlement or credit card authorization). Such authorization may take 2 to 3 business days, according to the financial institutions' policies.
Once the shipment is dispatched, an automatic email will be sent with the status of your order and the tracking number for delivery.
The delivery time is calculated starting from the receipt of the tracking number for tracking on the postal service website.
IMPORTANT: After we receive the order, it is not possible to change the delivery method or request expedited or priority service. Address changes, such as the house number or complement, are also not allowed. All delivery times take into consideration stock availability, the region, the process of issuing the invoice, and product preparation time. Our system automatically sends email alerts with each update on the status of your order. Therefore, it is important to keep your email address updated in your registration.
1.2. Delivery Hours and Scheduling: K1 Multimarcas Ltda. dispatches orders on Tuesdays and Fridays from 9:00 AM to 6:00 PM, with exceptions in special situations.
1.3. Weekends and Holidays: Orders placed on Saturdays, Sundays, or holidays will be processed and separated on the next business day after payment confirmation, as defined in item 1.1 of this document.
1.4. Delivery Time: The delivery of the order will occur within the period determined at the time of confirmation. Check the delivery time by simulating it in the shopping cart.
1.5. Recipients at the Delivery Location: The delivery service is conducted by the postal service or carriers contracted by K1 Multimarcas Ltda. The order can be received by third parties, such as building/residence staff or relatives, as long as the packaging is checked at the time of receipt.
1.6. Damaged Packaging: K1 Multimarcas Ltda. is not responsible for orders received with signs of tampering.
Possible Reasons for Delivery Delays:
If there is any delay in your delivery, please contact us via email at [email protected] or by filling out the contact form available in the Contact section of the website. You can also track your order on our website by logging into your account and checking your order details.
International deliveries are currently only available within the United States. If you do not receive the product within the expected time, please contact our team through our customer support center.
The shipping cost varies based on the selected product and delivery location. The amount will be shown during the purchase process before completing the order.
In case of any discrepancies, the customer should refuse to accept the product and contact the Customer Service Center through the contact form available on website or by emailing [email protected] for immediate resolution of the issue. If the product is incorrectly accepted, the customer can request an exchange only in cases provided for in the Exchange and Return Policy.
5.2. Holds: If the purchased products are held by fiscal authorities due to the customer’s issues, K1 Multimarcas Ltda. will immediately inform the customer of the situation. However, we are exempt from the obligation to deliver, as the products can only be released by the competent authority once the customer presents themselves.
5.3. Alerts: K1 Multimarcas Ltda. may send emails or SMS messages to the customer to inform about any changes in the delivery process, such as when the products leave the distribution center, their movement within the city, the estimated delivery time, potential delays, and more.
